Terms & Conditions
PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
For further information, please kindly contact us through our e-mail.
Venue; Applicable Law. YOU AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING DIRECTLY OR INDIRECTLY OUT OF THIS AGREEMENT, OR YOUR USE OF THE SITE OR ANY SAMPLES OR PRODUCTS OBTAINED BY YOU THROUGH SUCH USE, SHALL BE LITIGATED IN THE CIRCUIT COURT OF MALAYSIA, SELANGOR. YOU ARE EXPRESSLY SUBMITTING AND CONSENTING IN ADVANCE TO SUCH JURISDICTION IN ANY ACTION OR PROCEEDING IN ANY OF SUCH COURTS, AND ARE WAIVING ANY CLAIM THAT SELANGOR IS AN INCONVENIENT FORUM OR AN IMPROPER FORUM BASED ON LACK OF VENUE. This site is created and controlled by E.S.H ELECTRICAL SDN. BHD., a wholey owned subsidary of E.S.H ELECTRICAL SDN. BHD. in the State of Selangor, Malaysia. As such, the laws of Malaysia will govern the terms and conditions contained in this Agreement and elsewhere throughout the Site, without giving effect to any principles of conflicts of laws.
Verify Members' Address: E.S.H ELECTRICAL SDN. BHD. reserves the right to contact a Member via email to verify the accuracy of account information (including the Member's correct name and address) that is needed to provide the Member with the information he or she requested from E.S.H ELECTRICAL SDN. BHD..
PLEASE NOTE: YOU MUST BE 18 YEARS OLD OR OLDER IN ORDER TO PARTICIPATE ON OUR SITE.
Acceptance of Agreement. You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement ("Agreement") with respect to our site (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.
Copyright. The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.
Limited Right to Use. The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).
Editing, Deleting and Modification. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.
Indemnification. You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the Site.
Nontransferable. Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.
Disclaimer. THE INFORMATION FROM OR THROUGH THE SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US. THIS SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.
Limits. All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information.
Third-Party Services. We allow access to or advertise third-party merchant sites ("Merchants") from which you may purchase or otherwise obtain certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants. YOU AGREE THAT USE OF SUCH MERCHANTS IS AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS OR FOR ANY INFORMATION APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE.
Third-Party Merchant Policies. All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on such sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.
By becoming a member, you confirm that the information provided in this form is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that your membership can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other abuses have occurred as determined by E.S.H ELECTRICAL SDN. BHD. in its sole discretion. If membership has been revoked, E.S.H ELECTRICAL SDN. BHD. reserves the right to refuse application or readmission to the membership program.
ESH Membership are strictly non-transferable.
Payments. You represent and warrant that if you are purchasing something from us or from our Merchants that (i) any debit card information you supply is true, correct and complete, (i) charges incurred by you will be honored by your debit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.
Securities Laws. This Site may include statements concerning our operations, prospects, strategies, financial condition, future economic performance and demand for our products or services, as well as our intentions, plans and objectives, that are forward-looking statements. These statements are based upon a number of assumptions and estimates which are subject to significant uncertainties, many of which are beyond our control. When used on our Site, words like "anticipates," "expects," "believes," "estimates," "seeks," "plans," "intends" and similar expressions are intended to identify forward-looking statements designed to fall within securities law safe harbors for forward-looking statements. The Site and the information contained herein does not constitute an offer or a solicitation of an offer for sale of any securities. None of the information contained herein is intended to be, and shall not be deemed to be, incorporated into any of our securities-related filings or documents.
Links to Other Web Sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.
Submissions. All suggestions, ideas, notes, concepts and other information you may from time to time send to us (collectively, "Submissions") shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.
Courier and Payment Gateway. E.S.H Electrical Sdn. Bhd. will not responsible for any individual lost during the delivery as well as causes of individual lost and delivery unable to arrive by filled up using wrong information and so on causes by customer. When customers make payment through our payment gateway service providers, there is a minimum shipping and handling fee on all orders which is buyer will bear the postage. Please note that the product weight of certain item shows during the payment is different in the item specification, this is because that's the shipping weight that we've include the boxes and packaging. Installation is not included in the online sales service, please visit our outlets and purchase the item first then ask for the installation service. Please take note that currently we're only have payment gateway and shipping coverage within Malaysia only, foreign country is not ready yet. We currently using DHL, GD Express, ABX Express and Poslaju courier service and our in house delivery service.
In House Delivery Service. Our In house delivery service are able to delivery big, bulky and heavy appliances to inside of your house/office address within areas of Klang Valley only for free. For big and heavy item total up and weights above 30KG are eligible, as well as order total amount must more than RM1000. Our in house delivery do provide basic installation for TV, refrigerator, washing machine, dryer whereby basic installation does not ever incur any additional subject specially requires additional items, equipments and modification on wall, cabinet and etc.
Self Collection. Website Order processing is only be done during Monday to Friday, we do not make any website order processing on weekends and public holidays. Unprocessed website order are not possible for self collection.
Stock Location. Our stock are located at multiple location, we requires time to make arrangement for stock to arrive at our shipping station to make delivery to customer. Hence, shipping time to customer would be vary depends on stock transits time.
Price Tag. Prices, specifications and availability of products are subject to change without notice, due to the changing nature of the market and foreign exchange fluctuation. Price of item most likely be different to our outlets, we would not recommend customer to use our online shopping website as reference for the price tag and then shopping with the price at our outlets.
Exchange & Return Policy.
We highly recommend you to immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods.
If you have any questions on this policy, kindly contact our us through email@example.com.
This Exchange & Return Policy are only applies when you make a purchase online from our website.
Exchange / Return Process
Exchange must be done within (3) working days starting from the day the goods are delivered to you. You may exchange or return your order(s) for any of the following reasons:
- Proof of purchase (Official Invoice)
- You received the wrong goods in your package, or the goods has a manufacturing defect (Excluding of goods marked as display set goods or clearance goods).
- The goods must all be placed inside with new condition and returned in the original selling condition and unopened packaging along with all the original accessories(including manuals, warranty cards, certificate of authenticity, as well as internal protective foams), any free gifts and vouchers received with it.
- The goods must be unused, nor installed nor had any data inputs.
If your exchange/return meet all the requirements above and you wish to proceed with the return, please have your order proof of purchase ready and visit our retail store or contact us.
We will conduct an evaluation and inspect the returned goods within 7 working days from the day we received your returned goods.
If your return is valid, we will process your exchange to another product, whereby based on the information you have indicated to us. Return order are exchange only, no payment will be refunded.
If your return is not valid, we will notify you and arrange the items to be returned back. For items requires to be returned by using our service, a delivery fee will be chargeable.
We reserve the right to reject any return, exchange, refund deemed to be unfit or unreasonable.
1 to 1 Exchange Warranty
The 1 to 1 Exchange Warranty are for selected small appliances on brand included Sharp, Hamilton Beach, Electrolux. It is solely under the brand service centre to check and make the decision on 1 to 1 exchange warranty.
Order(s) with Full Payment. As of consumers requesting on orders, we reserve the rights to keep the items as of order for 3 months. Tenure are depends on product availability.
Voucher Campaign. Vouchers are subjected to have a min. purchase or on selected products and models only within a certain time period (brands, categories and models such as accessories,ceiling fans, airconds, RINNAI, SMEG, Biolux, Vatti, Kuvings, Marshall excluded).
Instant rebates are strictly non-cash refundable.
Shipping Campaign. Free Shipping are entitled for small appliances to be ship within Peninsular Malaysia only with a min. spend of RM200 and with a maximum weight limit of 10kg.
e-Newsletter Subscriber. Free RM10 vouchers are with a min. spend of RM150.
*We reserve all the rights to change our Terms and Conditions. *Terms and Conditions may be change without prior of notice.