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General Information

Read our General Information which covers our professional standard services such as hassle free delivery, free gift wrapping, free order self collection, extra warranty and extra services.

More services in detail as of below.

Shipping Terms & Conditions*

Big Home Appliances
Free shipment for big appliances only applies to shipping addresses located within Klang Valley (excludes Batang Kali, Bentong, Bangi, Dengkil, Genting Highlands, Jenjarom, Kuala Selangor, Rawang, Sepang).

Big Appliances Include:

  • Television size of 46" and Above
  • Air-Conditioner
  • Refrigerator / Freezer
  • Washing Machine/Dryer
  • Built-in Oven / Microwave Oven
  • Wine chiller
  • Item weighting over 30kg

*Please note that the free delivery service is only applicable for online order(s) during certain periods.

*Items will be delivered to doorstep only.



We currently ship within Malaysia by DHL, GDex, ABX or ESH Delivery Lorries.
Once the order is received, we will ship out your package within 2-14 business days. However, if delays were to occur, we will be sure to contact you!

*Please note :

  • Delivery charges vary according to weight and location
  • Prices stated do not include installation services


When to pickup?
Kindly wait for an ESH staff to contact (call/whatsapp) you before collecting your item(s). You will be informed on when your item(s) are ready to be picked up at your preferred ESH Outlet by email or mobile. Please make the collection within 2 weeks of being notified.


You may contact us for installation and other services (taking away old appliances with delivery of a newly purchased item, etc).
  • Email : support@esh2u.com
  • Online chat : Click on the chat bubble on your screen!
*We reserve the rights to change the Terms & Conditions stated above.
*Terms & Conditions are subject to change without prior notice.